dgffPrivacy Policy and Data Protection Notice for Users
This page describes what we collect when you use dgff and how we keep that data protected while you navigate account, games and payment flows.
We explain our data handling for account verification, deposits and withdrawals, slot and live-casino event tracking, and support interactions. Our approach is to be clear about what we ask, why we ask it, and how we process it.
Details — what dgff collects and why
We collect personal identification data that we need to verify accounts, including name, date of birth, government ID scans and proof of address when required for KYC checks. Our collection is limited to information relevant to account safety and compliance with applicable law.
We collect contact details such as email and phone number to manage account alerts, support replies and transaction notifications. Our communications may relate to scheduled events such as Liga 1 or tournament administration for slot and esports schedules, where lawful.
We collect transactional data about deposits, withdrawals and game activity to process payments through local options like DANAe-wallet, mobile banking, local payment and online payment and to review withdrawal requests. Our logs help us detect suspicious activity and to complete withdrawal reviews in jurisdictions where our service is permitted.
Key takeaways
- We retain only data necessary for verification, payments and support.
- We share data with processors that support Indonesian-region payments and operations.
- We allow account access only where local law permits and we handle data accordingly.
We use technical data such as device identifiers, IP address, browser type and connection logs to maintain security and to optimise our mobile-first experience on Android installs and iOS browser access. Our servers may sit outside your jurisdiction and we take contractual measures with processors to protect your data.
We use aggregated, anonymised game-play data to evaluate tournaments and slot performance for internal reporting and to operate scheduled events. Our analytics do not disclose personally identifying details when used for product insight.
We may keep soft identity checks for account recovery and two-step verification processes. Our retention periods are established to balance regulatory obligations, fraud prevention and reasonable user access to account history.
Policy — how dgff handles data and third parties
We share personal data with service providers who process payments, run identity verification, host servers, and provide customer support. Our processors include payment partners supporting BCA, e-wallet, mobile banking and local payment rails and third-party verification vendors contracted to meet our data protection standards.
We disclose data to law enforcement or regulators when compelled by applicable law or court order. Our legal team evaluates such requests and we limit disclosures to the minimum required by the order.
Your rights on dgff
We provide mechanisms to request access, correction or deletion of personal data in accordance with applicable law where the service is available. Our support team handles requests during business hours and will verify identity before making account changes.
- We respond to verified data access requests within our stated service windows.
- We correct inaccurate personal data following a documented verification process.
- We remove or anonymise data where required and where doing so does not conflict with legal retention obligations.
Cookies and tracking on dgff
We use cookies and similar technologies to keep you signed in, to measure site performance, and to personalise content. Our cookies may be set by us or by analytics or advertising partners employed to measure campaign reach during events such as Piala Indonesia and Piala AFF.
We provide clear options in account settings for cookie preferences and we document cookie categories in our help centre. Our tracking does not change the way payment providers such as online payment and e-wallet process financial transactions.
We maintain encryption and access controls to restrict data handling to authorised personnel. Our support staff in Jakarta, Surabaya and Bandung are instructed on secure handling of KYC documents and on the steps to complete account recovery without exposing sensitive data.
We review and update this policy when our practices or applicable law change. Our updates may reference operational adjustments around national holidays such as Idul Fitri, Idul Adha or Nyepi and seasonal schedules for game events like Liga 1 and Piala AFF to explain data retention during service pauses.
We welcome questions about our policy and provide a dedicated channel for privacy enquiries. Our contact page lists the appropriate team for data requests and account support.
We conclude by reiterating that our data practices are designed to secure accounts, support payment flows with partners including mobile banking, local payment and online payment, and to allow lawful operation only where local law permits.